I love Biltmore products, very well made and comfortable. However, customer service is probably one of the worst because of extreme lack of communication and they take forever! I am still waiting after 10 weeks for a replacement leg for my chair. Had I known it would take so long, I would not have let Gary take the broken leg away with him.. I have been promised it would take a week to repair/replace it, and now over 10 weeks later, no chair legs, and I have no idea what is going on or taking soooo long. Very frustrated and fed up dealing with these guys. Too bad, because their product is very good. I will update this site to inform when I finally get the legs for my chair. I am hoping for the original ones, fixed, or replacements.

2 of 4 people found this review helpful.
Was this review helpful?