Tree hugger in Ancaster

Where do I begin. Firstly, they quoted a priced that was way too much to trim and prune a tree in our front yard. I said that I would willing to pay up to $200.00-$250.00 worth of work on the tree which was in our budget. The lady on the phone said that they wouldn't even come out for that price. In addition, we did not want any major branches chopped on our tree. We liked the tree the way it was and only wanted the lower branches raised to six feet so that people could walk by safely on the sidewalk and my husband could mow the lawn without bending over to get underneath the tree branches. The owner wrote down on the invoice that they would not cut any branches above 6 ft. In addition, as they could not come in our timelines, I phoned back and asked them to come when we returned from vacation. I talked to the secretary and we agreed on a date. Unfotunately, i learned later that the message was misplaced. The company came the morning we returned from vacation and subsequently we returned in the afternoon. Yes, to our shock, they cut a beautiful branch from the tree that we were going to use for our daughter's tree swing. Yes, we were very angry. Having sensed a problem, I specifically phoned before we went on vacation so that we could be home to talk to the workers before they began their work. I suspected that the owner was not the one that would come to do the work. When we returned from vacation, I immediately phoned the company and asked to speak to the owner. The lady on the phone was subjected to my rant. The owner did subsequently get back to me. I asked him why they came when we were away. He said that they "don't have time for that." Well. guess what....our time and money is just as important as his, even more so. I asked that he personally come to our home and apologize; he did. Since our time and money is valuable we refused to pay for the services! They quoted us nearly $500.00. We also felt that the price was far too much for the amount of work that we really wanted done. There is a differnce in our opinion in trimming and pruning a tree to make it safe for all and downright chopping branches that do not need to be cut off. I have learned from other professionals/arborists that Beswick is known for aggressively chopping back trees. i was told, that the workers don't seem to know enough about balancing the interior structure of the tree. They also cut too many interior branches which the trunk of the tree needs. I don't think their workers are trained arborists. They may be young men that the owner hires in the summer. I WOULD STRONGLY AVOID USING BESWICK TREE SERVICE. If homeowners want a tree professionally trimmed in order to maintain its beauty and maintain a safe perimeter for passers by, I would recommend a professional arborist insead in order to save yourself much grief.