Deadbolt wouldn't work on back door. Called A-1 and was greeted by a very friendly person on the phone. Was told locksmith would be there between 10-12 same day...they arrived at 10:15! Awesome! Came in under budget as deadbolt wasn't broken. He just needed to realign some things. I appreciated that he fixed the problem instead of trying to push a new product on me. Went above and beyond and would completely recommend this company to anyone.