Will never never purchase anything from Furniture Alley in Edmonton...We thought we had found our sectional..perfect for me as I am disabled...we were told by the sales man that there was 1 in the warehouse, the warehouse manager has put your name on it and all we need is 24hrs notice for delivery. We paid CASH, got a receipt and were on our way.. Needless to say 3 days before we moved I ohoned to arrange delievery (That we paid for) No problem Mrs Strongman we will have your couch delivered on June 29th No problems good -bye -( they did not get a delivery addresses). Get a phone call the next day saying our couches are not in stock and I must wait or exchange for a different sectional..I went in and did not like the look of the new sectional...I want that one I paid for. THAD talked me into getting a loaner set until my set is available for delivery, gave me 5 year warrenty and $100.00 off. Loaner couches were delivered as promised...but OMG these are the most uncomfortable couches I have ever owned. Phone Thad and explained to him that due to my disability I cannot have hard uncomfortable couches....and all he said was "Then come and get your money back" and hung up :( Will continue my story tomorrow after I go to Furniture Alley lol
- Approximate cost of services:
- $1,300.00
- What could this company do to improve their services?
- Make sure they have stock