Rosehaven homes is the builder of our new home in Bradford, ON - "Dreamfields" Phase 2 - where 4 other builders were there selling homes at the same development. We have chosen Rosehaven over the other builders due to their apparent building experience. However, it turns out Rosehaven was not as good and as reliable as expected. First and foremost, our house fell apart during its construction. Our construction started end of March this year along with another builder’s homes on the same street. During its construction, at the phase when the roof was being built, the entire house had fallen apart. Rosehaven claimed to be a result of a storm, while all other builders’ houses on the same stage were intact. Secondly, our master bathroom window was built in the wrong position according to the plant signed-off by Rosehaven in our contract. We have alerted Rosehaven with this fact to help them fix this issue while the house was being re-built. Rosehaven had ignored this completely and the house is being built incorrectly. Thirdly, the garage door feature was removed from the plant due to grading. Rosehaven was not capable of overcome the grading gap to offer the garage door from the garage to the main floor. More experienced builders, on the same street, did overcome the grading. For example, GreatGulf Homes had incorporated on their plants stairs where it is necessary. Our closing date is at end of October this year. For all these reasons so far, Rosehaven have shown us the following: they are not a reliable company when fulfilling properly the plans contracted and signed-off; their building quality is questionable due to the mistakes above mentioned; and they don’t respect you as a customer considering the fact we are have not received any response from Rosehaven on the issues we raised for over 20 days despite of trying to contact them many times. Therefore, our recommendation is to look and compare all the features from each builder to get the best deal. For those who already bought, we recommend you bring an excellent home inspector even if it will cost extra.
- Approximate cost of services:
- $500.00