Reviews

10/10

Before I talk about the quality of work, I’d first like to share my opinion of the company. From start to finish this was probably the smoothest renovation project of any kind that I have ever experienced. No excuses, delays or drama of any kind. When you email Rob with a question, you get a timely response. Once you get the quote, there are no hidden or extra costs at the end. When he tells you what work will be done and on what day, it gets done. Sounds elementary, but there are too many contractors out there that can’t manage these things and Rob stands out in this regard. The work is fast, accurate and clean, and Rob and team are unfailingly polite. Building material is quickly brought in and out with minimal disruption to your living space. Rob definitely has a system that works and manages it well. Now for the project itself. This was a full basement renovation starting from completely bare concrete floor and walls. It required new framing and insulation, full electrical, drywall walls and ceiling, raised laminate flooring, window replacement, pot lights, furnace and storage room partition, repositioning of air vent and central vac, new doors, stairway finishing and carpeting, trim and paint. All this was done in just over 3 weeks! The end result speaks for itself. I’m very picky and prefer to do most things myself and I’m often disappointed by some of the work I’ve hired others to do. I had contemplated doing this renovation myself for that reason. The fit, finish and attention to detail is more than I expected, and I’m so happy that I chose Rob for this undertaking. You’ll notice that Rob has a very high rating here on HomeStars, and I can tell you first hand that it is well deserved!

Approximate cost of services:
$29,400.00
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Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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Company Response

Ed, pleasure is mine! It was very smooth project and beautiful result. The best way to say thank you for our hard for me and my team is to get review like yours, I really appreciate the time you spend and nice words, I am really happy that you guys love your basement and hopefully we can meet again for any future projects you might have, Thank you again!
Rob and the team.

10/10

In an era where talk is cheap and everyone promises to do a good job but doesn’t deliver, Ren’s Carpet and Flooring stands out above most. Fast service, on budget and schedule, and excellent work. Dan is a superb craftsman and does amazing work. The fit and finish of the new staircase is outstanding. A small problem occured shortly after completion and the nosing on the top landing needed replacement, and Rennie dealt with it immediately and resolved it to my complete satisfaction. I will definitely use his company again for my next home improvement project.

Approximate cost of services:
$6,000.00
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0/10

What a nightmare. I won't go into the details of all the mistakes that were made a how long it took to finally get the driveway paved. My biggest issue was that it was paved in June 2014 and cracks appeared in the asphalt within 3 months. I contacted Frank in September and December with photographs and asked what they were going to do to honour their warranty. No response. I then contacted him again June 2015, and his solution was to patch it, which is unacceptable. His final response was that he can't help me because I won't accept a 20 foot patch on a new driveway that didn't last 3 months. Sept 2015 Update. After going through the BBB and corresponding back and forth with the owner, I'm told that this is not their fault and isn't a warranty issue. Note also that the cracks are now much wider than this original photo, and chunks are about ready to break off. I'm now looking at having this redone at my own expense as it annoys me to see it every time I pull into my driveway.

Approximate cost of services:
$2,800.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
3 of 3 people found this review helpful.
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Company Response

We are sorry to hear that you are not satisfied with your driveway. Due to existing conditions and certain limitations the driveway could not be met to your satisfaction. It is important to consider that when Frank met with you to discuss this project, you expressed to him that you wanted to widen and repave your existing driveway. Frank then informed you that widening the driveway could be an issue because it would be in close proximity to the extremely large tree on your property which would not be compliant with the City of Oakville. He also warned that the tree would have roots under the driveway which could lead to cracking in the future. With this information in mind you still decided you wanted to proceed with the work.
We came to excavate and widened the driveway as per your request. After this was done the City of Oakville noticed that the driveway did not follow the tree compliance laws and wanted to fine you. Due to this we came back and changed the driveway back to its original size to avoid you having to pay a fine.
When the driveway was paved we used road mix asphalt HL3 which is a stronger mix. We hoped that this would hold up against the roots and make the driveway last longer. We have been very co-operative with you from the beginning when you initially called and complained about the cracks. We came to repair it immediately. We then returned to repair the driveway a second time. At this point when our crew was about to patch the cracks you told one of our workers to leave because you expected the whole driveway replaced. Unfortunately due to the roots on the property and the warning given beforehand our warranty does not cover a full replacement. Unfortunately there is nothing that can be done to prevent the tree from creating cracks.

0/10

Worst service of any Oakville company I've ever encountered. Service people who never came when they said they would. Caused damage to my new landscaping. Disappeared for over a month, which resulted in a hole being chewed through the side of my garage door by chipmunks. When I called to complain, I was promptly yelled at with profanity before he hung up on me. Stay away from the Oakville branch of this company.

Approximate cost of services:
$300.00
0 of 1 people found this review helpful.
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