Matthew

This company is a nightmare to deal with, good luck if any problem arises since they refuse to stand behind their work. On September 24, 2020 Crose Mechanical installed a propane line and furnace at the home we were buying (work order #001172). The gas line ended up leaking at the furnace pipe fittings from day one. The house then was unoccupied until we moved in. The propane gas continued leaking into our home after we moved in causing my children vomiting and complaining of headaches. It wasn't until November 27, 2020 that the gas leak was discovered after making the connection between how fast the propane tanks were dropping in volume and the symptoms being experienced. We lost hundreds of dollars of propane from our tanks in this incident. We called the gas company who owned the 3 storage tanks outside and they came out and sprayed the pipe fittings at the furnace with a soapy solution and it was bubbling like crazy. The gas company then fixed the leaking fittings at the furnace that Crose installed inside the home. My wife and I have been calling Crose Mechanical for 2 weeks in November and every time someone picks up the phone they have no idea what we were talking about. The company just ignored us and tried to blame everything on the gas company for their role in our problems. In the end the gas company took care of us. On December 11, 2020 the owner of Crose Mechanical phones me and tells me they will do an investigation and that they did a pressure test on the line and that it must have been the previous owner who banged it up (in an unoccupied house?). At the same time he was on Facebook telling my wife that the problem "is in the gas companys hands". How is the shoddy installation inside our home that his company installed the gas companys fault? Nothing offered but lip service about an investigation and scapegoating others for the bad job they did. It seems more likely a bogus pressure test with fake numbers was "performed" since the house was empty and unoccupied during the install they simply didn't care. The furnace install was rough all around and the filter on top of the furnace can't be even be seated properly. They punched careless holes in the walls for the gas line with splinters and frayed sharp edges everywhere. They didn't even bother to ground the gas line. Very poor performance on their part with no attention to safety, I wouldn't recommend this company to anyone. Now into January 2021 and no investigation was ever performed by Crose and no further contact was made to us. We reported Crose Mechanical to the BBB.