This afternoon Centennial Moving Company delivered items to my home. Upon arrival, they were asked to wear a mask, as it is currently the law in New Brunswick to do so. We had a box of masks available to them. They refused to wear a mask, and proceeded to enter my home, after driving items from Alberta, to New Brunswick. I contacted the manager of Centennial Moving Company - Moncton Location, about how upset I was with the fact that their movers did not listen to our request, and put us and our family at risk by entering my home without a mask on, while in Orange-Phase. This manager told me it is TOO DIFFICULT (I’m still laughing about this) to walk up and down stairs while wearing a mask. He agreed with his movers, and stated that they shouldn’t wear one. After stating multiple times that it is, in fact, the LAW to wear a mask in any public place, or entering someone else’s home, he told me he doesn’t care, and that I am wrong. After repeating multiple times that this is not ok, he told me he doesn’t care, and that he doesn’t want me to contact him, or the office ever again about today’s issue. I am absolutely disgusted with the way he chose to deal with customer service complaints. Not sure how this man, or his employees think they can pick and choose which laws they follow. However, he was very adamant that the law to wear masks in public and other people’s homes does not pertain to his delivery drivers.
- Approximate cost of services:
- $3,000.00
- Company Response
Dear Chantale, we are terribly sorry for the unpleasant experience you had with us. Whilst an apology will regrettably not alter the outcome of your experience on this case, we do extend it with sincerity. We are thankful for you to pin point this situation which happened at your delivery location. Indeed it's hard for movers to breathe in the mask while they're moving heavy appliances up and down the stairs. As well all of our staff members are getting checked for COVID on the weekly bases, so none of them could have get the virus while driving in the truck for the whole time. In case if you were afraid, you could just wear the mask yourself and tell them where to bring the heavy appliance with a distance of 1-2 meters. We're sorry for the situation which happened with the manager and he did apologize to you in the separate conversation. Nevertheless the move itself was smooth, nothing was damaged, broken, missing and was delivered on time. You could have just let us know of the situation so we could handle from our side, because the service itself we provided was on the great level. Best regards, Centennial Moving Team.