Jeff in North york

I had a cracked drain line in my basement taking water from my A/C’s evaporator and my central humidifier into my floor drain. When I had my seasonal A/C servicing completed, they said they could not replace the drain line because it attached to the main floor drain under the concrete – they said a plumber would need to be called to dig out the problem line and replace / reseal it. It wasn’t an emergency, or a big job, but something I wanted to address before the A/C needed to run hard this summer. When the A/C guy left on a Monday evening, I called AnTa expecting to get a voicemail. Not only did I reach a live person at close to 7:00PM, she reached Steve the estimator who came over within the hour! Steve provided an estimate based on recommended work, and after he left I tested a couple things out that suggested our assumptions regarding what needed to be done might have been mistaken – perhaps this should have been caught initially, but these things happen. I called the office back that night, and Steve responded immediately and he came back the very next day to assess further, and we figured out exactly what did need to be done and what didn’t need to be done. We arranged for the work to be done the next week, and Jonathan showed up exactly as scheduled, did the necessary work in the time that Steve figured it would take, and was courteous and professional. He cleaned the work space up well and said if there was any problem just to give them a call. I did actually call the office with a follow-up question and Jonathan responded within minutes. AnTa’s professionalism and service is exemplary. Calls are returned immediately, not next day or worse, and when they say they are showing up, you’d best be ready because they will be right on time! Their prices aren’t necessarily the lowest, but the peace of mind knowing the job will be done right and on time is worth it.