Waiting patiently

showed up for appointment late. Reviewed problem, ordered parts, told me he received parts, want to job and apparently installed parts. Actually lubed old parts and left saying all fixed. Tenant informs me nothing changed, same problem exists. Called Rod, was told he couldn’t turn off water ( not kidding) I say ok I will meet you there and turn it off , he agrees. Never heard from him again. Called office to inquire, was told I was silly for waiting patiently and I should have called a plumber ( not kidding) and then she hung up on me! Totally unprofessional and unreliable