TERRIBLE CUSTOMER SERVICE! My wife and I went to the Guildcraft Floors showroom at 150 Britannia Rd. E on October 22, 2011. The salesperson completely miscalculated the number of boxes of hardwood we would need for our renovation project, and when we wanted to order more in mid-December, she told us that the product was not in stock and that we would have to wait until January 2012 for it to become available again. When we returned to the salesperson in early January, she insisted that the hardwood we wished to order was to be treated as a special order and would come at an extra charge, even though it was evident that the company was still stocking the same product at the time (it was advertised on their flyer of January 17, 2012 and March 2, 2012). We were in a difficult position as we had no other alternate source of hardwood in the middle of the project, and we believe that the company tried to take advantage of our troublesome situation. Given no other choice, we decided to purchase the hardwood at extra cost anyway. We were told that the product would arrive within one week; however, it did not. We continuously called the company to check the arrival date of the product for three months, until finally, the salesperson told us that the product was discontinued. In sum, my wife and I were extremely disappointed because of the following: 1. After having several unproductive phone calls with sales representatives regarding our hardwood order, the manager was always "unavailable" to discuss and to resolve our complication despite repeated requests. 2. The lack of stock and more than three month's wait time for supplies caused great inconvenience for us, especially during Christmas and New Year. 3. Guildcraft Floors made us to place the order on a discontinued item but failed to fulfill the order placed. 4. Overall, the company neglects to provide quality service and offer fair pricing to its customers. Save yourself a load of trouble-- do NOT believe Guildcraft Floors' advertisements, boasting to be a "Flooring Leader since 1952"! P.S. The company also has a shop in Burlington named “Hardwood Design Centre”.
- Approximate cost of services:
- $8,000.00