Joel in Kamloops

We decided to go with Epic to replace the shingles on our roof. We heard good things about this company. After speaking with the salesperson, we were left with a good feeling going with this company. The salesperson said that we will not know Epic was there after the job was finished. If we did find anything, that was not cleaned up, to not pick it up and to call. They would send someone out to cleanup the items missed. During the work process, the roofers were great. I found them to be great when removing the old shingles. We had heard stories from friends who had items knocked off their walls from the roofers they used. We did not experience this with Epic. After the first day was over, they did an excellent job cleaning up. They came back the next day to finish the job. They finished in the evening. The next day I walked around the house to check out the work that was done. All around the house was small pieces of plastic (from the shingle bags). I also noticed some pieces of shingles and a few nails. The eaves troughs had chipped paint, from where they attached the ladders. One of the upper eaves troughs also had some damage to it. I took pictures of everything and emailed the project manager. I did not hear anything back. I emailed him a couple more times requesting some kind of acknowledgement, but nothing came. About 4 days after they finished, the garbage bin was removed. There was more nails and asphalt debris found. Also, at the exit on one of the downspouts, there was piles of nails and chunks of shingles. I took a picture of this and email it. Eventually I had to put in a complaint with with the BBB. I still did not hear anything back. I did receive a couple invoices via email. I ended up calling Epics office to complain. The next day I got a call from the project manager. He did apologize and said this would all be straightened out. They sent out a supervisor who picked up the pieces of plastic and the nails/shingle chunks from the downspout. He also did an inspection of the roof. They also sent someone out that repaired the damaged eaves trough. BTW, they did do a great job on this. The project manager also promised they would do a thorough cleaning of the eavestrough and surrounding walkways around the house, which was not done. Now it has been over a week and no one is replying to my emails asking for the final cleanup status. Overall, I am happy with the job they did on the roof. I would recommend that future customers pay close attention to the final cleanup. Epic does need to get a lot better at communication. Most of my emails to the project manager was ignored. As of now, I am still waiting for my walkway and driveway to be cleaned up. This is about 6 weeks after they finished the project.