We had them do a complete Reno on our 40 year old bathroom and couldn't have been more pleased with our beautiful new bathroom! We chose one of the packages, and from the initial meeting, we always knew exactly what cost we were looking at, and the types of products used. Even when we requested something extra during construction, they gave us a price immediately. There were no surprises on final costs. The crew was efficient, professional and very organized, keeping our downtime to a minimum. Because all their tradespeople are staff, you're not waiting for sub-contractors, and everyone takes ownership of the work. Customer care after the job is terrific; the owner, Ron, is always available. And that is a good surprise we weren't expecting !