Brianne in TO

We used Artistic Gardens to do a large backyard renovation (pergola, hardscaping, landscaping etc). Overall the work got done. Would we recommend using them to friends? Likely not. We were pleased with the masonry work and ideas for the types of bushes to have planted. Where we were disappointed was on the communication during and after the project as well as the attitude. We were literally ignored for days/weeks trying to get issues fixed and had to eventually visit the store to get a response. We paid what we believe was a very healthy price, with the idea they would stand by all work. In the end, when a few of the trees died (which were covered under warranty), they told us we would have to pay over a thousand dollars for the labour to put a few small replacement trees in. This seemed excessive and we had enough of the back and forth to fix something small. I ended up doing it myself (took a couple hours, not the 10+ hours they intended to bill us for), but it is disappointing it came to it when one pays the price we did.