newto19

We purchased pre-construction from Minto and our experience seems similar to many of the other reviewers here who’ve described the shocking lack of quality in their newly built homes. We thought that we were making the right choice by buying from a company who goes on and on about their commitment to quality and pride in their work. What a joke! We’ve included a sample of pictures to show the condition of the home that was handed over to us but we could have included hundreds more. We couldn’t be more disappointed and honestly, angry with the lack of quality and dismissive response from Minto. Our home was obviously slapped together as quickly as possible, nowhere near the quality that was sold to us or shown in their show suite and brochures. We understand that there is embellishment in marketing and we expected some issues, but this was just unbelievable. Our friends who saw it too were flabbergasted with the condition and used the term “deplorable”. So many materials were obviously damaged but installed anyway and the money we spent on upgrades was a waste. Crooked walls, debris and hair painted into the trim, gaps everywhere, messy caulking, sloppy corners, outlets doused in paint...the list goes on and on. Just disgusting. There is no quality control and now it’s the homeowner’s problem to fix. The “repair” process has been exhausting, expensive and just unbelievably frustrating and disorganized. A few Minto reps were apologetic and tried to be helpful but overall we feel totally disrespected, dismissed and are left with no resolution. A few things they fixed or just finally replaced after multiple (MULTIPLE!) attempts and much back and forth but so much is just subpar patch fixes that no one would be happy with. How is this acceptable for a brand new home?