Complete remake of front stairs and pad
Two young representatives did the work,never did James come by to inspect the job. I have been phoning as all the stairs are falling apart.THEY WILL NOT COME BACK TO FIX EVER AND ARE NOT RETURNING ANY CALLS EVN THOUGH THE WORK WAS 25 YR WARRANTY!!The side stones fell off 2nd year,and the rock is splitting and separating from the cement.DO NOT RECOMMEND THIS COMPANY AS THEY WILL NOT FOLLOW UP AND DO ANY REPAIRS THAT THEY SHOULD DO!!It only looked good at the time they completed the job,now I cant even use my stairs at all!!!!
- Approximate cost of services:
- $3,700.00
- Company Response
Hello Joyce
We have made several attempts to make an appointment to come see you and your concerns to determine if you have a warranty issue. Please contact the office directly so we can set up a time to come see you. Customer service is very important to us here at Astonia and we hope to make contact with you to resolve this issue as soon as possible. 1-800-648-5288 or Astonia.ca