This review is written in hopes that other consumers know what to look for when making such a substantial and important purchase for their homes. New windows should be installed with care. New windows should certainly not be installed with significant tilts and bows. New windows should be not installed full of scratches and then hand-painted to hide the damage. Welda has a great team in Jimmy (sales) and Mercedes (customer service), and the windows themselves are great (Vinylbuilt). Although the customer service manager did her best to resolve the issues mentioned above with a small discount, after four months we are left with a window at the front of our home with a significant tilt (even after installers tried to 'fix' the issue) and left to deal with the manufacturer for the windows that were installed with scratches. What we are unhappy with is the sloppy and unprofessional installation, and lack of accountability from Welda's management. For the record, I requested to have a manager connect with us via email and by phone and we have yet to be contacted. Update October 7, 2020: After the review above was posted, I was promptly contacted by a manager named Leon. He listened to us and we arranged for him to visit our home to see the issues in person. There, he offered solutions to our concerns and made a conscious effort to improve our customer experience. I want to acknowledge his efforts, as well as the time and attention he gave to our particular circumstance. It is very much appreciated.
- Company Response
Thanks for your updated review and we glad we found the solution to your concerns. Please do not hesitate to contact us any time. We are here to help.