DON'T EVER HIRE STONE RIDGE!!! YOU'RE ASKING FOR A NIGHTMARE!!
Below is the complaint sent to the Better Business Bureau regarding Stone Ridge Paving: I am writing to convey my extreme displeasure with Stone-Ridge Ltd. and their idea of conducting a professional business. We were given an illegal contract (no terms and conditions stated)from the company upon leaving a deposit of $400.00, which never stated a date for job to begin, nor date of completion, but only confirming amount owing to them. We were not given an option to have them remove our deck at a cost, we were told that was our responsibility. We complied and approximately one week later they arrived to tear the asphalt from our driveway. Since then we had called in a civil manner numerous times to inquire when they would be back to complete the job and the contact would inconsistently answer, each time with unacceptable excuses, such as precipitation, which has been minimal, as well as stating, "We have 9 other driveways to do before yours so wait your turn." About a month has gone by and this timeframe for completion is unheard of. Our driveway has been left unsafe with firstly an 18" drop to enter our front door, as well as a 6" drop from the public sidewalk to where our driveway has been dug out, leaving us as the home owners liable should a passer-by injure themselves on our property. In the past week the company representative has been avoiding calls, and claims he will meet with us to pacify our concerns, yet doesn't show up. In one discussion regarding the unsafe entry-way to our home in the meantime, we were advised it was our responsibility to build our own step to enter the home as we wait indefinitely for them to complete the job. In concluding that this company has no concern for the safety and satisfaction of their customers, and furthermore lack of professionalism to say the least, we advised we would like to void the contract amicably from this point. The representative suddenly advises there is a $200 charge to do so. To my utmost disappointment, the representative felt the need to become irate and engaged in a verbal, nearly physical dispute over the matter. JLS Brampton, Ontario
- Approximate cost of services:
- $0.00
- Company Response
HERE IS STONE-RIDGE PAVING’S RESPONSE to the BBB in response to JLS’s complaint to BBB
On April 14 JLS entered into an agreement /contract with us. He may call it an “illegal” contract but it has been reviewed by a Lawyer prior to printing and it has been binding for the past 16 years. We never provided John with the option to remove his deck at a cost because we are not a contracting company but a “Paving” company. 5 days after signing the contract we excavated the driveway and the trenches for the curbs. If he reviews his contract there is no start or end date stipulated nor was one given at the time of signing the CONTRACT. (Since JLS never requested one) Our company’s (as well as other paving company’s practice) is that once the driveway is dug, the waiting period is 4 -6 weeks for the driveway to be paved. This allows the driveway to settle and the gravel that we laid to harden. If you go to our website you will see this in the illustration of paving a driveway. Unfortunately, JLS took down his own porch prior to being given a completion date. We never advised him to take them down at that point. The week of May 7 we received a phone call from JLS and he was demanding that we attend his job that day to form and pour the concrete. The secretary advised him that we were not able to attend that day but would be able to give him and Mr. L #84 a date. He was rude to our secretary. The other employees in the office overheard his screaming. Our Secretary does not get paid enough to take verbal abuse. On May 9 JLS came to one of our job sites with his son and another individual. He was verbally abusive to the owners and employees. He actually took time out of his busy day to come and harass us on someone else’ property. One of the employees actually thought JLS was going to hit Sal that he ran to them. JLS wants a release from the contract because he states that we did not return to form his concrete curb within 10 working days after we have excavated (not a month as per JLS). As Sal advised JLS we had had several rainy days (7 to be exact) since JLS job was excavated. Depending on how much rain falls we are not able to pour concrete and therefore our forms are tied up on job sites. If JLS wants to cancel his contract he has to provide us with an additional $400 to cover our cost for the work performed at his home ie, excavation, dumping, gravel, employee costs, gas, fuel, and our time. We cannot control Mother Nature and therefore it is not due to our lack of professional service that we could not make impatient customers happy. In addition, we would like the BBB to advise JLS if he ever attends any of Stone Ridge’s job sites again the police will be called and harassment charges will be laid. We no longer want to do any work for him.