Frank in Toronto

I wanted to share my experience with Moose Basement, with whom we decided to go after extensive research, including reading online reviews and calling referrals. We were promised a lot and let me tell you, nothing close to it was delivered. There was a constant lack of communication, the crew did not care about getting the best quality and finishes and the project manager rarely showed up to follow up on the progress. From what we've heard from the subcontractor they used, they do not pay their contractors and it shows. Be careful with the multiple 5 star reviews you read online over a short period of time, some may be fake. Hopefully our own experience will help others make a more educated decision on who they pick for their basement project. There are plenty of better competitors out there!