Samantha & Robin in Burlington

This is a long overdue (well 2 months overdue!)! 5 Star rating for Oaktown Lock & Hardware. My house key got stuck in the front door one Monday morning & upon calling the store, Mike immediately listened to my concerns & was able to easily identify my poor quality (big box store brand) door lock & had me come in to the store to choose a new door lock & arrange for installation. Upon arriving I was immediately helped by Mike again, and he gave me a very good chunk of his time to explain the different types of door locks he had in store (many styles/finishes to choose from). He was able to arrange installation with his colleague for later that morning which really helped me out. The man who came out to install was also great & I felt that for once we were getting a proper, solid, front door locking mechanism after years of cheaply made, wonky/faulty door locks. ...Opening & closing our door is now oddly satisfying!! :) Thank you Mike & all at Oaktown Lock for saving me that day, and for the genuine service, friendly conversation & small town feel that only an independent family business like this can offer. -Samantha S.

Called Elite for Samsung dryer not heating. Tech was dispatched (w/o # 417159) for next available appointment & arrived early which was great. Quickly diagnosed heating element problem for which he had the part in the truck. Tested air flow & ductwork as well. Very efficient & upfront about charges & all “paperwork” done on iPad & immediate email confirmation. Would recommend.