Action Movers Vancouver Review
I used this search engine to hire this company so it only seems fair that I write a review. First off, let me start by saying the good: the movers who come to your house are VERY friendly, personable and nice people doing honest work. They try their hardest to accommodate where they can. The not so good: I booked three people with the company but unfortunately (not the fault of the mover) one of the new movers hurt himself. I'm not sure what training they get (likely on the job) but we felt bad for him when he hurt his back. The other two pitched in where they could and advised that the company would replace the third mover but that never happened. In fact, we didn't even receive a call about an option of what to do. So, in the end myself and my husband helped out with the move (more than we planned) otherwise it would have added considerable time to our bill. The price was adjusted but realistically this does little given that you are moving at a much slower pace with two movers. And it took about 30 minutes (clock ticking) to sort out what to do with the hurt mover. Also, something I found very surprising is that the clock still runs when they are writing up the bill, so for us it added an extra 30 minutes to our bill! All other billing was appropriate. Here is my honest opinion, if you want a company that has very friendly movers who show up at your door, this is the company for you. If you prefer professional movers who move at a much faster pace and have more experience under their belt, I recommend going with another company.
- Approximate cost of services:
- $1,000.00
- What could this company do to improve their services?
- This company has very strong merit, the people who work for them. They are personable and passionate about the work they do. So my advice is to build on this strength to develop training (especially for new hires) I would suggest having a back up plan for injured movers that everyone is aware of so that time is not lost on figuring out what to do. Also ongoing communication with the homeowners when things do happen is key so that everybody is included in the process and in this case, not waiting for the 3rd mover to show up when they don't. Being better prepared with what is needed for the move (ie. come by the house in advance and look at how much furniture there is so a plan can be developed on how much manpower, wrap, tape, etc. is required). These small steps will likely improve the company services. The owner seems very nice and personable on the phone and so I'm sure he is open to constructive feedback. Hope this helps!
- Company Response
thank you very much for the review. We always appreciate positive and constructive reviews. On your moving day, our training policy is 2 weeks of training within our office, and also small jobs to ensure our employees are trained and ready for large moves. Unfortunatly in your case, our 3rd mover did have 1 weeks training, but advised me the following day that he twisted wrong, and hurt his back. He attempted to keep working, but it was getting worse. Being month end, we generally have several employees on stand by to accomodate situations like this. We at action movers take full responsibility that we did not contact you when we could not get a 3rd mover till 2pm, but our crew that was there on site, advised the office that they had spoken with you have could handle the move as a 2 man crew. In response, please contact our office @ 604-694-7777 and i will personally go over your bill and provide an additional discount for your troubles. thank you - Mark H. owner