Contacted Reliance Ottawa to schedule a service call for my broken AC. That cost $111.87. Turns out my AC was 12 years old and a new AC was needed. Service Tech told me that if I bought a new AC, the service charge would be deducted from the new AC. Decided to purchase a unit for $4k. Paid on my credit card same day. 3 weeks later, still waiting for them to reimburse the $111.87. Contacted the sales rep on many occasion. He told me that Crystal from the office would be calling me. It's been 3 weeks now . Still no phone call, still no credit... They are very nice when it comes for customers to buy but after service stinks.

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Company Response

I’m sorry to hear about your disappointment. Please email me at and I would be happy to assist you with your concerns. - Gemma