Reviews

9/10

Mike, showed up for the appointment, observed all the covid protocals, was neat, tidy, worked quickly without disturbing me. Even pointed out and took care of a couple of things the team that install my new furnace and A/C overlooked.

Approximate cost of services:
$125.00
Was this review helpful?
Company Response

Hi Dave. Thank you for the great review of Francis Home Environment and our HVAC service technician, Mike. We really appreciate your feedback and look forward to working with you again.

10/10

In the middle of the night during a 40 degree Celcius heat wave my AC failed. I called Francis Home Environment at 0645 and got a quick answer and to my delight managed to get a Service Tech booked for 0800-1200 that same day. I had been expecting to be told it would be a week later. He showed up near the beginning of the service window and soon isolated the problem to a blown motor start capacitor in the compressor. A short time later it was replaced, the work site all cleaned up and my house cooling down again. I was so pleased that I signed up for an AC service and a furnace service visit in the fall. During this Covid crisis he didn't need to come into the house and payment was contact free. The Tech was pleasant and cheerful, almost as cheerful as I was after he left.

Approximate cost of services:
$500.00
Was this review helpful?
Company Response

Thank you Dave for the awesome review! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you.