Private User

BEWARE!!! Although I have no complaints about the hardwood, or the experience while buying the hardwood, my warning to anyone reading this review is exclusively about the installation of the hardwood and their after-install customer service. When the hardwood was installed for the upstairs in my home, there were several areas throughout that started to "buckle" about 1 week after the installation. The overall work was also quite sloppy with lots of cracked boards from a rushed job. It was determined that the installers missed with their nail gun in several spots failing to secure the hardwood to the subfloor properly thus causing the buckling. The installation came with a 1 year warranty according to the agreement and paperwork that I was given. It became apparent very quickly that their warranty is completely worthless as they will fight ferociously to avoid having to fix their mistakes. They demanded that if we wanted them to fix their mistakes I needed to purchase more boxes of hardwood. On top of that we never received calls or visits from a supervisor as promised, they basically ghosted us. I have hired contractors to install hardwood in four different places over the last 10 years. I have never seen such sloppy and incompetent work, and a company that is so un-willing to honour their warranty and fix their mistakes.

Very very pleased with the new staircase. I'm very meticulous and am highly particular when it comes to detail, and Ideal Stairs exceeded my expectations. Not only was the final product beautiful, but their workers were very professional, gave lots of attention to detail, and always cleaned up thoroughly after themselves each day before they left.

Reasonably priced, did a great job. This company uses the best products on the market, and does the job properly, this should make the work they did last much longer. I would recommend 100%