Roger in Kemptville

March 20, 2020 I bought my furnace from the Fire Place Center in 2013. I live about 45 minutes from the store so they kindly suggested that I use someone local to service my furnace as then I wouldn't be paying 1 1/2 hours travel. This was incredible in itself. A company taking care of their customers to a point where they give up their income for the sake of their customer. How great is that. This brings me to my last experience with them. My local furnace company was coming in for a routine maintenance check up. They told me that my heat exchanger had to be replaced. So they had to shut down my system because of the CO (carbon monoxide) would be leaking out. I phoned the Fire Place Center. The Fire Place Center uses a company for their installation and maintenance. I talked with the owner, Mike and he said that he would get on it right away. This was Thurs, Mar 19 at about 5:00 pm. On Friday, I got a call from Mike at 7:30 am. He told me that a crew was on their with a completely new furnace. A whole furnace! I was just flabbergasted. I asked Mike what time they would arrive. He said in a couple of hours, around 9:30 am. They were there at 8:40. Just unbelievable. I have never, and I mean never had such customer service and turnaround like this in my entire life. Nor have I heard of such service. I can't say enough about these 2 companies that work so hard to take care of their customers. Especially during this time of COVID 19 outbreak. The Fireplace and Patio store have shut their show room down. This was all handled by one of their managers Jack from home. Just an amazing story of 2 companies working together for the satisfaction of their customer. Thank you very much Jack, Jeff and Mike and the crew from that installed the new furnace. Words can not express enough how much over the top you have gone for this customer. Roger