Andrew in Markham

TL;DR... We just want to say that these guys are customers first! Will definitely get these guys to help again. We had a clogged sewage pipe, which caused sewage to show up at our bathtub and the toilets were not draining. At first we were contacted by Raymond, who learns the situation. He recommended that, as a precautionary measure, we should try to clear all the overflow sewage in the bathtub just in case of further overflow during the service (after the toilets are removed), because bathtub is the lowest point. We had no idea what he meant by lowest point, but the way he handled the situation gave us confidence that he knew what he was doing. So we did as instructed. Five mins later Raymond called again. Raymond recommended Lino to give us a hand instead because Lino was closer to us. Lino called us a few minutes later and provided us his Estimated Time of Arrival (ETA). He arrived at our home on time, as he promised. He was polite, professional and easy-going. He scouted the washrooms and asked questions to understand the situation. Then he patiently explained to us what he thought the problems were and assured us that he will fix everything or else he's not leaving. He used two snakes (one battery powered and one off the wall). One after another, he snaked the toilet and bathtubs. Then.... the toilets flushed again! We spent the next few minutes flushing and running water down the bathtubs to make sure everything was good. Lino was there with us. The whole process took him about 30+ mins, from diagnostic, set up to clean up. It was quick and painless. Before he left, Lino gave us a few tips about drainage. This was added value to the service! Thanks Raymond and Lino.