Carlos in Toronto

We have a recently installed (2yo) heat pump with three indoor heads in the back of our house, up on our 3rd floor deck. Raccoons chewed up the insulation on long sections of the lines that connect the indoor heads to the outdoor unit. Sidhu from Sharpline HVAC reached out after I submitted an open request here on HomeStars, indicating his company has experience with this type of repair (they cover the damage with additional insulation and wrap it with a metallic mesh to prevent future damage). The original installers of the heat pump had no clue what to do (after being 20 years in the business!), and another company that reached out only offered a partial repair, so we were very happy that Sidhu agreed to do the work after several conversations, and after initially declining due to the complexity of the job. Massive credit to his installer Jaspal who troubleshooted the issue and came up with the approach to doing the fix. Once Sidhu agreed to do the work he booked him to come the next day (Saturday) and over the course of the morning Jaspal did exactly as promised, he covered the damage with additional insulation and installed a strong metallic mesh on the damaged section, and even on long stretches of undamaged insulation so as to prevent future damage. The job took several hours of very diligent work up on a ladder. I want to reiterate my sincere thanks to Sidhu and Jaspal for solving a difficult problem that we were very worried about, and that seemed like it would be difficult to find a company that could solve it.

We hired Mario to replace knob-and-tube wiring in one of the bedrooms of our over 100-year-old home. He provided us with a fair quote, was knowledgeable, on time, completed the work in the time-frame he promised, left his work space tidy and clean and advised us on the best solution for our budget and for the long term. Mario takes noticeable pride in his work and results. He was concerned with our satisfaction every step of the way and he demonstrated his detailed knowledge of the electrical code, on which he is constantly up to date. The best part of our experience with Mario is his savvy knowledge of old homes and how best to install wiring and fixtures without excessive damage to the plaster walls, which will save us money. He was worth every penny and we will rely on him in the future for other improvement projects and repairs! Thank you, Mario!