Kris in Oakville

Kurt and Rafael both arrived at my home in Oakville to provide an initial quote to refinish a scarlett o'hara sytle open face staircase and romeo and juliet balcony rail. They immediately suggested replacing all original oak spindles with new oak spindles stained to the new colour. They said if i wanted to save money, I could go with paintable pine spindles instead of oak. They provided a quote on the spot and gave me a start date upon my confirmation. They arrived and completed the staircase within the aloted timeframe.What impressed me the most is they recommended raising the nosing at the top of the staircase and around the romeo and juliet balcony in case in the future I wanted to install hardwood, the nosing would be at hardwood height. This was not in the original scope of the job and they did this at no extra cost. Also, they have a wood workshop in Brampton, they removed the solid oak stair treads, replaced them with temporary treads. The refinished stair treads were simply gorgeous. Having the shop allows this company to refinish at a comfortable working level, not sanding above your head and trying to stain up side down open face stairs. Rafael led the crew and he takes pride in his work. He ensured all the finished details were 100% to our satisfaction. I have professional contractors installing a new kitchen that truly admired the attention to detail and finished staircase completed by Rafael's crew. The overall price of job for the value received was exceptional. Another positive note, they cleaned up everyday and minimized dust from the sanding process. The only negative thing I can say about my experience is some of the crew members appeared to work a slower than what I would likely do myself, but I was paying for the job to be complete, so I did not care as long it was completed within the time frame, which it was. As far as payment goes, I visited their showroom in Brampton to conduct due diligence and ensure they are who they say they are. I was impressed with their workshop. I provided the company with an initial deposit to cover the cost of the new oak spindles and downpayment about 50% of the total job cost. I figured why not, I know where their shop is and worst case I go to the shop to get a refund if necessary. My instinct paid off, they never asked for money again until the job was 100% complete. I would definately recommend this company, specifically Rafael and his crew to do your stair refinishing.