J.G. in Moore Park

This is the second time we used Tender Touch and were very happy to work with Phil and his team of professional movers. Moving is one of the most stressful experiences in life and dealing with the right people can make or break moving day. As usual, Phil arrived with a big smile on his face and provided immediate reassurance. His team including Christian, Carlo and Joseph carefully wrapped and packed every item, big or small, expensive to trivial. The biggest challenge was unloading at the townhouse which was on 5 levels! We had some large pieces like a king sized mattress, heavy 12-seater oak table and art of every size and weight. To compound this challenge, they could not park their big truck at the front door (largest entry) given traffic constraints. Again, no problem, they walked these items around the corner to the front door! Even at the end of the day (it was a hot one), their sweaty smiling faces showed how much they loved their job. Phil and his team did a great job. I will definitely use them again! Thanks again Tender Touch!

In March 07, we purchased the sectional sofa from the 2781 Yonge store location. A few months later, one of the legs bent at an alarming 45 degree angle. The store has a one year warranty policy from date of purchase on defective products (also posted on their website). The store sent a repair technician who claimed the inner screw was weak and was able to fix the faulty leg. In Jan. 08, one of the other legs bent and when I called the store and spoke to a sales associate "Bianca", she accused me of misuse and denied her technician's feedback on weak inner screw, but still agreed that she would "do her best" to help fix the problem. The sofa rests on a low pile berber carpet, and after just a gentle push to get at a phone jack, the leg bent easily. I'm not a very strong person (weighing in at 120lbs ) and a well made sofa should not give so easily - this hardly qualifies for "misuse". One month later, we still have no return call from the store after leaving messages (last left on Jan. 14th/08). This is the first web post I've ever made on a store, however in defense of the consumer, I hope this note enlightens future buyers on Eddo's questionable policy and seek doing business with a more reputable, customer-service reputation.