Thank you for the first part of your review. We appreciate that very much.
In response to the second part, as you may or may not know, we are a fairly new company only in business for 19 months. The first year was just myself working out of my car and trying to juggle the hiring of good employees yet still trying to maintain the quality that I am 100% committed to. With the quick growth of this company there were times that I was stretched thin.
Since then I have taken many steps to improve our hiring and scheduling to do our best to provide consistent dates and times to our clients. We have more than tripled our business. We have a dedicated office and a number of full time permanent staff. Therefore scheduling changes are at a minimum and we will continue to improve in this area.
I am sorry for the growing pains you may have experienced in the infantile stage of our business. As we near our second year in business we feel confident with the changes and growth we have made.
We would be honoured to have you back as a client anytime and the first clean is on us!
Tracy & Jeff