Reviews

0/10

It brings me no joy to write this horrendous review but after being patient, giving Ashley's the opportunity they asked for to correct the problem and (2) phone conversations with store Manager Gigi to do "the right thing" we were told "were on our own". My wife and I have enjoyed flipping houses over the last few years and have furnished (4) homes with Ashley's ($35-$40,000 furnishings) - no issues everything was great until... In October 2019 we once again went back to Ashley's for LR furniture (6-pcs) for our new home in Vineland. On the day of delivery one of our two brand new love-seats had damage to one of the arms. It was noted on the bill of sale at the time of delivery and was told that their customer care would be in touch. Rather than waiting to be contacted by customer care we contacted them a few hours later, explained the situation and said we wanted a brand new replacement love-seat. We were told was that their customer care department wanted the opportunity to order a replacement arm and to come out and replace it. They went on to say, if that didn't solve the problem to our satisfaction a new love-seat would be ordered. We obliged and said OK let's try that first. We waited 6-7 weeks for the new arm but instead a fabric sleeve arrived to be installed. Immediately I noticed this attempt at a repair didn't match (as you can see by the pic). Even the installer who took my new love-seat apart to fit this replacement sleeve on agreed this wasn't a match so much so he took pics and contacted his supervisor. Long story short...the Stoney Creek store Manager Gigi after two phone calls, when given the choice, chose not to do the right thing and make this right. She tried to download the issue to their customer care policy. As we explained, we didn't buy this furniture from customer care we bought it from Ashley's retail store in the Stoney Creek store and the salesperson who assisted us. Their customer care suggested we order another sleeve and try the replacement once again and that it was store policy to make three attempts. Then 45 minutes after speaking with the store Manager again customer care called to say the fabric on the sleeve that was installed meets their "manufacturers standards" they do not guarantee a match and our case was closed. I remember a day when HONESTY, INTEGRITY and DOING THE RIGHT THING was the cornerstone of a business culture. How too bad that this has been replaced by a well trained culture to do the exact opposite. SHAME ON ASHLEY'S FOR NOT CHOOSING TO DO THE RIGHT THING !

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0/10

CONSUMERS, BEWARE OF ASHLEY'S !!! It brings me no joy to write this horrendous review but after being patient, giving Ashley's the opportunity they asked for to correct the problem and (2) phone conversations with store Manager Gigi Ajaimal to do "the right thing" we were told "were on our own". My wife and I have enjoyed flipping houses over the last few years and have furnished (4) homes with Ashley's ($35-$40,000 furnishings) - no issues everything was great until... In October 2019 we once again went back to Ashley's for LR furniture (6-pcs) for our new home in Vineland. On the day of delivery one of our two brand new love-seats had damage to one of the arms. It was noted on the bill of sale at the time of delivery and was told that their customer care would be in touch. Rather than waiting to be contacted by customer care we contacted them a few hours later, explained the situation and said we wanted a brand new replacement love-seat. We were told was that their customer care department wanted the opportunity to order a replacement arm and to come out and replace it. They went on to say, if that didn't solve the problem to our satisfaction a new love-seat would be ordered. We obliged and said OK let's try that first. We waited 6-7 weeks for the new arm but instead a fabric sleeve arrived to be installed. Immediately I noticed this attempt at a repair didn't match (as you can see by the pic). Even the installer who took my new love-seat apart to fit this replacement sleeve on agreed this wasn't a match so much so he took pics and contacted his supervisor. Long story short...the Stoney Creek store Manager Gigi Ajaimal after two phone calls, when given the choice, chose not to do the right thing and make this right. She tried to download the issue to their customer care policy. As we explained, we didn't buy this furniture from customer care we bought it from Ashley's retail store in the Stoney Creek store and the salesperson who assisted us. Their customer care suggested we order another sleeve and try the replacement once again and that it was store policy to make three attempts. Then 45 minutes after speaking with the store Manager again customer care called to say the fabric on the sleeve that was installed meets their "manufacturers standards" they do not guarantee a match and our case was closed. I remember a day when HONESTY, INTEGRITY and DOING THE RIGHT THING was the cornerstone of a business culture. How too bad that this has been replaced by a well trained culture to do the exact opposite. SHAME ON ASHLEY'S FOR NOT CHOOSING TO DO THE RIGHT THING !

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10/10

A GREAT COMPANY TO WORK WITH ! From the first time I spoke with Sam regarding our desire for a home security system he was detailed, professional and a great listener. I was very pleased with their installer Andrew who was very respectful and knowledgeable. As a frequent user of HomeStars reviews, I would highly recommend SafeTech. Jeff Johnstone

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Company Response

Thank you Jeff for recognizing the work we do. We try to put ourselves in the shoes of our clients and provide a level of service that we would expect from a professional security company. Sean, President Safetech.

10/10

Pat was amazing to work with ! This is our 8th house purchase and I wanted to find a local contractor who had great reviews and was highly recommended given that we were moving to Vineland. As a frequent user of HomeStars - Pat was the guy. Pat brought a comfort & ease to deal with, a well rounded knowledge of all things around a home as well as great respect and professionalism. Pat was always fair in pricing a project and never felt I was being gouged. My projects were small, the quality of his work was excellent but if you have something large, do not hesitate to reach out to Pat, he's a great guy to work with !

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Company Response

Jeff your an amazing customer, Your knowledge is impressive and it is a pleasure to work with you and your wife.

10/10

DO NOT HESITATE, THESE GUYS ARE GREAT WHICH INCLUDES THE ENTIRE FINISHED BASEMENTS TEAM ! This was a most amazing basement reno experience ! This is our 8th house over a number of years and their on-site trades were so great, everyone has been so amazing to work with. These guys are old school and do it the way the masters did.Very professional, very respectful, very easy to work with. It has been a real pleasure from day one including meeting Andrew, Igor, Natalie in the pre-construction phase and then later the crew leads, Dave, Igor, Yuri This morning was the final finishing touches, I just left the house to see the finished project and everything looks great and the site was cleaned up but they also did that everyday. Andrew, thank you, you honored your commitment to have the project completed in 2.5 weeks, on time and from we can see, under budget. Jeff & Kathy Johnstone

1 of 1 people found this review helpful.
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Company Response

Jeff & Kathy thank you so much for your kind words. And yes, we get told all the time that we are "old school." Nothing beats paper and pen!!! We are so happy you loved the basement renovation experience. If you guys decide to jump to house #9.... you know who to call ;) - Natalie