TDM has poor communication, delays, and lack of after sales support. I had a very disappointing experience. Initially, there were delays in the company's email communication when trying to order the doors. Then they took longer than the time quoted to make the doors. When I finally received the doors, the material had a significant pixelation patch that looks like water damage. The samples that I saw and received to take home before purchasing did not have this defect. When I followed up, the company was unprofessional and offered different excuses, including calling something that looks like water damage a feature and blaming me for not seeing it. The only solution they offered was to remake the doors at my own expense. The warranty offered by the company is shallow. Buyer beware - you will receive a cold shoulder for any issues with the material itself and it will not be covered by warranty. Many other kitchen companies offer PVC and I would recommend going with them instead if you're looking for a quality product that the company will stand behind.
- Approximate cost of services:
- $200.00
- Company Response
Hi Jessica, I'd really like to apologize for the experience that you had with our product quality and customer service. I'd also like to take this opportunity to thank you for bringing these issues to our attention. Any and all criticism is good criticism and we will be using your experience to better our practices. To improve our customer service support, we've gone that extra step and hired Ann, who is our new Manager of Customer Relations. We've discussed the issue of the "pixelation patch" with our supplier. It is a design element on the colour that you selected. The patch that you are referring to is meant to replicate the design and texture that you would see on a real wood surface. As a company, we pride ourselves in offering dedicated and personalized services to each of our customers and I regret that we were unable to live up to those expectations.