Kevin in Toronto

I called on advice from my neighbor as water was backing up into my basement and I've had several bad experiences with contractors recently. Peter came over 2 hour ater than I was told by their office (I was notified of the appointment an hour before he was to come and had to rush home). He was very confident on the solution and I trusted him that I would be okay going forward. I was deceived on this first experience and our pipes are backing up again. Peter was insistent that our issue was a blockage in the sewer going out to the city. We called the city and they used a camera which showed their sewers were clear with minimal tree roots. I called Balsam to ask about next steps and if the next visit could have a reduced costs as I was quite clear at the time that I thought it was a venting issue due to other erroneously work by previous plumbers. I was told that they considered the initial job complete and I would have to pay the full amount. I wasted $230 dollars for Balsam to use a plunger which made the system drain better for a week. That money went down the sewer faster than my water. So, I do not recommend using them. The lady on the phone was quite cold did not care at all about the job not being actually fixed and just wanted to get their money. I would be more than happy to work with them to resolve but I feel that I should not have to pay the full visit costs when they didn't look at it properly the first time (plus being hours later than promised on the day they were here)