I was charged a Warehouse Handling Fee (120 plus HST) which was not included in my quote, then told I had to pay for my things to be moved, but that I could call when the head officed opened on Monday; my move was on a Saturday. Head office agreed that they did not quote a Warehouse Handling Fee. I was told I needed to fill a form to get my money back. I took the time to fill out the form only to revice a response weeks after one was promised that "All moves that are not a same day or next day move are offloaded into our warehouse..." and that is why I was charged the fee.
- Approximate cost of services:
- $1,000.00
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