Initially I was nervous shopping for a new mattress as I have heard so many stories of bad experiences. Although the sales person was trying to direct me to higher priced mattresses, when I asked to please let me browse and try out alone as I was feeling overwhelmed, he immediately backed off. I was able to make my decision and he gave me $200 off of the sale price so I bought 2 new pillows and a sheet set. He cautioned me to anticipate the mattress to feel harder than in the store. They delivered when they said and we polite and efficient. My platform and mattress was set up in 15 minutes and old box spring set removed. This mattress is perfect. It wasn't too hard and I've had a much better sleep. If anything, this mattress is better than what remembered in the store. I appreciate the good service and feel bad for my initial distrust.