I called a local Oakville appliance repair service to repair the valve on the burner on my gas stove. The company advertised was not a local supplier, rather the call forwarded to SOS Appliance Repair in Toronto. The service technician came for the initial appointment and advised that he would order the part and apply the service call fee to the total amount of the repair. I agreed and paid $231.65 for the total repair. They booked but did not show up for the subsequent appointments to complete the repair. SOS did not order the part or complete the repair as promised. After many calls and emails, SOS promised to refund the $231.65 paid, but never refunded the money. I am a lawyer and I am considering a class action against SOS as it appears that they frequently charge for service appointments and repairs but fail or refuse to complete the service as promised, and then fail or refuse to reimburse the customer. If you experience a similar circumstance, feel free to email me at: moloci@shlaw.ca.
- Approximate cost of services:
- $231.65