Harold helped me through an urgent situation where my hard wired smoke detector would not be silenced. In frustration after MANY minutes of deafening noise I was ready to cut the wires but decided to call for assistance first. He quickly explained that my solution would not be a safe idea. He then listened to my problem and assessed what needed to be done. I texted him photos of the alarm model. He looked up the brand and model online and then patiently talked me through how to remove it from its location and how to disarm it. My friends and I were most grateful for the silence! Harold was most helpful, professional and kind. We are grateful for his help! (Many people may not realize the some of the newer smoke alarms cannot be silenced if they are wired in.
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- Company Response
I'm glad we were able to help you out at a stressful time, its always a pleasure working with you.