Salesperson was personable, knowledgeable and friendly, not pushy. I was given a quote and a possible installation date and allowed to consider before committing. Once we decided to go ahead, I had an install date and this did not change. All windows were installed in a timely manner and clean up to previous state was done. I was pleased with the process with Gienow Windows. On the week of our install, there was a lot of rain and I was not sure if the install would go ahead until the day that the installers showed up at my door. I was also not informed that the window trim would not be stained prior to install and I would have liked to stain and varnish prior to the trim being applied. We chose to stain and complete the trim ourselves. Communication could have been better.
- Company Response
Thanks for taking the time to write this review. At Gienow Renovations, we pride ourselves in being open and upfront, and letting the customer choose products that are right for them. We apologize for the confusion regarding the state of the trims used. We will review our processes to see if we can better explain options in the future.