last May (2018) we had Gas Fix come out to install a pool heater. They advised we needed all new gas lines as they were not up to code (despite being installed by certified gas fitter previously) we paid and had this done . After Gas Fix installed the unit they left - had to call them back as they failed to relight our pilot . About a week passed and we heard rattling in the unit. They would not come back out to look at it without charging us. The heater has worked one season. This Canada weekend we discovered there was a problem with the thermostat.. we called to see if Gas Fix would come out .. min price was $100 to come out . They also advised if it was the thermostat/ temperature sensor they would not honour the warranty (one month out of warranty), they would not recommend where we could get this part, essentially were no help to us . Customer service is TERRIBLE! Would not recommend this company to anyone ! They are happy to sell but not service or stand by their products !