alam in Brampton

I ordered air conditioning and furnace. The technician installed the furnace Nov 2018, but told me to store the air conditioning unit in my garage until they came back to install it. I noticed the box of the A/C unit was damaged, but still assumed they had given me a brand new unit. So I left it untouched in my garage. When the technician returned to install it Apr 2019, I realized that the unit was damaged (the top is caved in exactly where the box was damaged). So they promised to order replacement parts and return to repair it within 2 months. And so I waited. They didn't come. I called them and learned from their customer service that the parts were never ordered and they had no record of repairing what they had agreed to. They said they would send a technician in a week. I waited and still nobody has come. I'm disappointed and frustrated. Aire One was recommended to me highly, but now it seems they either don't keep their word or make false promises.