Great Gulf NOT Great At All We bought a Semi detached house in Whitby Meadows, Whitby. During our structural upgrade appointment we were asked to make a selection of inbuilt fireplace. We were being informed that the foundation is about to be laid So the fireplace selection has be made before the foundation is laid. Great Gulf shared the pictures of the inbuilt fireplace and Design consultant confirmed that it will be exactly the same. So we ordered an inbuilt fireplace. Picture Attached. But on our PDI Appointment, we were shocked that they gave a fireplace protruding into a room of size 10 feet by 20 inches. Picture Attached We contacted them numerous times that this is not what was shown to us in pictures, but nobody bothers. So basically 20 Sq. Ft space is being wasted as we never wanted a Protruding fireplace. As per plan we signed for 1985 Sq. ft. in the contract but we are getting approx. 1965 sq. ft. Basically they don't care about customers and don't want to do anything about it. We were also surprised that they don't even do frame walks for the customers. Every other builder does have frame walk appointments. Avoiding frame walks may be because they want to hide the quality of materials being used in their construction. We paid $3616 for Fireplace and $1130 for Wall mount and to get rid of it we have to pay $3000 -$4000 to get it removed and $8000 to redo the entire flooring of the main level as you don't get the matching hardwood. So I will have to pay 17000$ because of their faults and choosing Great Gulf as a builder. If you talk about Design appointments, in 2 hours you are asked to make the whole selections and even sign the documents in that 2 hour window as their design consultants keep pushing that they have another appointment scheduled. We spent $60K on upgrades and a complete waste. I have bought new construction from Mattamy, Brookfield, Andrin Etc. We never had issues with other builders as they give what they show and the same is in their documents. But never trust the Great Gulf. They Show pictures of something else and their end product is different. Great Gulf's is the worst builder and we would never suggest anyone to buy Great Gulf Homes.
- Approximate cost of services:
- $17,000.00