John

I will get right to the point. Hire Ontario Downspout. Mark and his team are great. They arrived exactly when they said they would. Mark took me around the house to confirm everything that was to be done and then they went to work. A few hours later they were done and it looks and works great. Mark went the extra distance to make some small repairs to some preexisting damaged areas at no cost. They even installed some splash guards in certain areas where the roof runoff may be a too fast and overshoot the trough. Here is the reason I hired them. I had companies come out that I found through the home show. The quotes that I was getting were outrageous. To qualify that statement these were systems with leaf guards. Even eliminating the leave guard system the quote on just the eaves trough and downspout were still double what Ontario Downspout quoted. So I checked on Homestars to get more quotes and found Ontario Downspout. I immediately liked the website. Nice Father and Son business. (I think the other companies were US companies because they always contacted me through a call center). So I spoke with Harvey and asked if he could come out and give me a quote on the job. This is what sold me. He told me to hang on while he pulls up a picture of my house. He gave me the measurements of the house then quoted me a price (+/- 10%). His measurements were spot on and the quote was less than half the other companies. Regardless if he had some app he uses for this, he did not have to make an appoint to come out and spend 90 minutes telling me how bad all the other products are and to measure up my house, which is what the other companies did. Harvey and Mark know there stuff. Also, I wanted to disconnect my downspouts from the city system and drain the water down the side of the house. Only Harvey and Mark said not to do this. It would not drain properly and would evenly cause flooding issues with my property or with my neighbours property. They came up with a much better drainage solution. I appreciate that kind of advice. Finally on their advice we upgraded to 6” troughs and they look great. Good call guys. Thanks