Driveway done at my home in August 2018 and seemed fine until the winter. The asphalt rose a few inches at the point where the driveway and garage floor meet just outside the door. I spoke with Sal the owner around mid-April and he asked me to monitor it until it warms up later in late May. It did subside, but not to an extent that helped with water flow when it rained. Some water keeps coming into the garage. He inspected it on 05 06 2019 and says its fine, despite the water still coming in. We are not asking for a re-do of the driveway. He has refused to run any equipment to ensure that we are satisfied. Now claiming that both my wife and I have been abusive (completely false!) to him and his salesman Frank, saying that its a drain pipe, that we don't park our cars in the garage, thereby avoiding what should be a simple solution to a genuine concern from a bona-fide customer. He hung up the phone today, demanding that we don't call his number again. Unbelievably poor customer service! At $1200, I guess you get what you pay for! A zero star is still being generous. Never again and will never recommend this contractor.
- Approximate cost of services:
- $1,200.00
- Company Response
The owner did attend the property to view the issue and did not find water flowing into the garage. There is a 5ft slop downwards towards the end of the driveway which allows the water to run. In the winter due to the frost the driveway does rise a little but it does settle back int he spring. We cannot control mother nature. With respect to the comments that the clients are accusing Stone Ridge of stating that the clients are abusing us, we will would like to advise they are not true.