Technician, Jerome, came out in answer to our call for service for our fridge that was leaking water. He opened up the freezer section, saw the ice build up and told me it would cost approximately $360. to fix the problem. He subsequently told me the main board was faulty and that the cost would be 3 times that. No warranty on the supposed factory part, money paid by debit, and the problem is not fixed. If anyone has a description of the Jerome who did shoddy work for them, please post it so we can beware.