Booked Mckenna do investigate a leak in ensuite. Ran water for 40 mins and said there was no leak, must have been a spill. Leak resumed shortly after they left. I called back and was told my ceiling would need to be cut open. I paid $280 for this. Not believing this, I called another plumber and within 5 mins the source of the leak was found. The shower base was caulked properly the problem was resolved very quickly. I understand mistakes happen and people can miss things from time to time, but I was told this was such an obvious problem. I felt wronged, and contacted Mark about the issue saying I wanted to discuss a refund for his visit. Not only was his response rude ("go take it up with visa") and aggressive ("escalation is our middle name") I thought this was just terrible customer service. They made be ok plumbers who made a mistake, but the way this was handled was disgraceful in my opinion. DONT RECOMMEND.
- Approximate cost of services:
- $290.00