If I could give them a minus I would. Stay away from this company!! Wish I'd found this review website before I got involved with these short-term thinkers. On my initial phone call I was told that if I proceeded with the quote (that their Technician was going to provide the next day during the service call), then the $80 service call fee would go towards the quote. If I decided to not proceed then I'd pay the $80. I thought that was fair and agreed. Sam, "one of their most senior Technician" I was told later, assessed our equipment and handed me the quote stating that it would cost $316.40 + the cost of the parts to fix, and would be completed within a week. It was too steep a price for me so I agreed to pay the $80 that was initially agreed upon. He replied that I HAD to pay $316.40. I told him that that was not what was relayed to me the day before over the phone. He stated that he was not aware of what I was referring to. We went back and forth a couple times then I decided I'd just pay the $316.40 + the parts cost, as the equipment needed to be repaired within a week before a big event. Long story short, not fixed within a week. Then after making five phone calls to them over the next three weeks with many promises and reassurances, I finally started proceedings with my credit card company to dispute the charge.

Was this review helpful?