Unbelievable...30 minutes total to prepare and clean 2 cream loveseats for $300! At $600/hr I'll clean your furniture and take accountability for it! very patchy cleaning job looks worse than before it was cleaned. These did not appear this dirty before they were done - just thought they could use a freshen up. Sears sent out a cleaner again who showed up with a dirty cloth and a spray bottle and tried to convince me that it was wand marks and refused to re-do the job. He spent more time arguing with me than he did the first time to clean the couches. Sears called me within 10 minutes and said they would send out another inspector and if HE decided to reclean they would...if not they would refund me 1/2 the money - but I will still have a dirty couch. I will NEVER use Sears again for this...save your money. See attached pictures - its absolutley unacceptable. So much for customer service!