Wanda in Edmonton

Vivint is terrible! Do not trust them for your home security. First your locked in a long contract term. 5 years! Second the equipment keeps going offline, cameras don’t record movement no matter what the settings are at, app is horrible, the cameras are almost always offline and not able to fix it, panel will trigger false alarms by itself. Third Vivint will charge you anytime you request a service call if your equipment is failing or you need help. I needed the screw for the top of my main panel because when the system was installed they never put one in. One tab was also broke on the top of the control panel so with my garage door slamming all the time(it pulls itself closed) the panel would trigger false tamper alerts and the alarm It would beep or ring all the time! I had to duct tape the panel to keep it from coming apart. That was the recommendation of Vivint support! But it seems to be holding the main panel together and helping with the false tamper beeping! I also sent a notice to cancel, you must give 30 days notice in writing with all parties signature on the paper and include the address of service and account number on the letter or email. I sent a notice in February 2019 to cancel service effective the end of my very long 5 year contract expires May 2019! I never got anything back by the end of March so I contacted them again, I sent many emails in to them until finally they got it! I sure didn’t want to have one more month of paying them! I told them that after they take my April payment they are to cancel the automatic withdrawal from my account, they assure me they will and if they happen to bill me in May they will reimburse me! So I guess we will see how that goes because I have heard it can be a nightmare to get them to stop taking money from your account after you cancel. If I have issues I will post again! Finally, it’s a lot more expensive than other companies for what you get. I do not recommend them at all! They’re a bunch of fast talking salesman who get you locked in a contract, install equipment quickly and your stuck with junk! I have rode out my contract and I am very very happy to be done with them!