I needed to redirect a duct in the basement. The job involved removing/disconnecting ducts, waiting for some joist work, and then reconnecting and putting in new ducts. Harold did a good job and worked well with the other contractors doing the joist work. My only issue was with the lack of upfront clarity on the price; throughout the wait time Harold constantly reminded me that he's only here for 3 hours and would raise the price it took longer. Billing for time is fair but we should be informed at the time of quoting the number of hours included and overtime costs - being told on the job [and constantly reminded] added stress on my side trying to push everyone to work faster. Also when I asked for some additional [minor] work during the wait time, I was reminded again that the price does not include that work even though he was just waiting! He still did it, which I appreciate, but the constant price pressure added stress and didn't feel good. Overall the work was good and it was completed within budget. It was just more stressful than it needed to be; if we had discussed the price details and alternatives (e.g. leaving early and coming back later) in advance, it would have helped.
- Company Response
Hi Amit, thank you for your review and your business.