Dear Craig, It is important for you to know that the extra effort you put into our recent project was the key to completing a quality design and on schedule. It was a 'breath of fresh air' to work with you as a professional who clearly had my best interests at heart; you were a valuable addition to our decision making process. Your knowledge and ability to find answers to difficult questions gave us the confidence to proceed through the various stages. As in many projects, this one was more complicated than originally envisioned. This is where your skills were most appreciated. Craig, if you have any future clients that would like to contact me directly, I would be happy to speak with them anytime. Best Regards..